Before the detail
- No analytics, no advertising pixels and no social plug-ins run on this website, and reading its pages sets no cookies.
- A form you send is stored on the site, emailed to the team, and copied to the team’s Telegram account by a notification bot.
- The website deletes stored form submissions automatically once they are 90 days old.
- Orders, payment details and logins are handled in WhatsApp. None of them is stored on this website.
- You can ask in WhatsApp to see, correct or delete what we hold about you.
Who is responsible for your information
PRORANKTV, the business that runs proranktv.xyz, decides what is collected through this website and the WhatsApp chat, and why. Questions and requests about your information go to the team in the WhatsApp chat on +212 663 813 479.
Everything we hold, in one table
| Information | Where it is kept | How long |
|---|---|---|
| A log line for each page request: IP address, time, the address requested, the referring page and your browser’s user-agent string | This website’s server | About two weeks. Log files rotate daily and old ones are deleted. |
| Trial form: the device you will watch on and an email address, plus the language you are practicing and a WhatsApp number if you add them. Two technical details go with it: the IP address it was sent from and the URL of the page it was sent on. | A private lead record in WordPress; an email to the team sent through Resend; a copy in the team’s Telegram account | Website copy: 90 days. Email and Telegram copies: until you ask us to delete them. |
| Contact form: the name you give, the topic you pick and your message, with the same IP address and page attached | The same three places as a trial request | The same as a trial request |
| A submission counter filed under a one-way hash of your IP address, not the address itself | WordPress temporary storage | One hour |
| The WhatsApp conversation: your profile name and number, what you write or send, the plan you choose, confirmation of payment | WhatsApp, and the team’s phone | Kept until you request deletion |
| Your streaming account: username, password, number of connections, end date, and a MAC address if you watch on a MAG box | The streaming system | While the plan runs; ask in the chat to have an ended login removed |
Reading pages: no cookies and no trackers
Pages on this website set no cookies for visitors who are not signed in. WordPress, the software the site runs on, sets cookies only for staff: a test cookie when the sign-in page opens, then the cookies that hold a signed-in session. The theme writes nothing to your browser’s local storage.
There is no analytics service, visitor counter, advertising pixel, social media plug-in or embedded player from another company. Reading a page here tells no outside business that you visited. No visitor accounts exist on this website either, so there is no profile here to sign in to, export or close.
What happens when you send a form
The trial form and the contact form are the only places on this website that pass what you type to the team. Pressing the button sets off four things, in this order:
- The website saves your submission as a private lead record in WordPress. Only team members who sign in to run the site can open it.
- A notification email repeating those details, including the IP address, lands in the team’s mailbox. Resend, an email delivery provider, sends it.
- A notification bot posts the same details to the team’s Telegram account, so a new request is seen quickly.
- Your browser opens WhatsApp with a message already written from what you entered. WhatsApp receives none of it until you tap send in the app.
Those details are used to set up the trial or answer the question, to point you to the right setup guide, and to keep automated spam out. They are not used for marketing, and they are never sold, rented or handed over for advertising.
How long each copy survives
Form records stored on the website are deleted automatically once they are 90 days old: a scheduled task runs every day and removes anything past that age, for good. The task cannot reach the notification email or the Telegram message, which are separate copies held outside the website; those are deleted when you ask. Server log files are rotated daily and are gone after about two weeks, and the submission counter expires after an hour.
Ordering, paying and watching
Orders, payment details, logins and support all take place in a single WhatsApp chat. The chat shows us your WhatsApp display name and phone number, plus anything you send: a question, the plan you want, a photo of an error screen, proof that a payment went through. You pay by the method agreed in the chat. Card or bank numbers go to that payment provider and never to this website. Since no card is stored anywhere on our side, no plan can renew by itself.
To run a plan, the streaming system keeps an account record: the username and password, how many connections the plan allows, the date it ends, and for a MAG box the box’s MAC address, as the guide for MAG and Formuler boxes explains. Whenever a device plays a stream, the servers receive that device’s IP address, which they need in order to deliver the picture and to count connections against your plan.
Your player app, whether IPTV Smarters Pro, TiviMate or another, keeps the login on the device under the privacy terms of whoever made it. Deleting the playlist or the app removes the login from that device.
Companies that handle data for us
Outside companies see your information only where the service cannot work without them, each for one job:
- the hosting company whose server runs this website;
- Resend, which delivers the form notification emails, and the provider of the mailbox they arrive in;
- Telegram, which carries the notification bot’s copy;
- WhatsApp, which carries the conversation;
- the payment provider you choose in the chat.
Each one works under its own privacy terms, and some of them process data in countries other than the one you live in.
Seeing, correcting or erasing your information
You may ask for any of three things: the information we hold on you, a fix to anything wrong in it, or its erasure, the email and Telegram copies of a form included. Send the request on WhatsApp; a message from the phone number used for your order lets us check that it is really you. A complete reply follows within 30 days. Note that removing the login of a plan with time left on it ends the plan.
Depending on your country, you may also be entitled to lodge a complaint with the regulator that oversees data protection there.
Children
Orders come from adults buying for a household, and nothing on this website is designed to collect information from children. If you learn that a child has filled in a form or written to the chat, tell the team and those details are removed.
Security
Every page is served over HTTPS. Form records can be opened only from the WordPress dashboard, which needs a staff password and sits behind a sign-in address that is kept private. Keep your own login details to yourself, and if someone else seems to be using them, ask in the chat for a fresh set. The rules on sharing a login are part of the PRORANKTV terms of service.
Updates to this policy
If what is collected changes, or the reason for collecting it, this page changes with it and the date at the top moves. The contact form and the chat are covered by whichever version is current when you use them.
If a passage on this page leaves you unsure how it applies to you, quote its heading in a WhatsApp message to the PRORANKTV team on +212 663 813 479, or leave the question on the PRORANKTV contact page. Answers come back in writing.