The guarantee in five lines
- 7 days from activation, on a first purchase of any length and any number of connections.
- It covers a service that cannot be made to work, not a change of heart.
- You ask in WhatsApp, and support tries to fix the fault before anything else.
- An agreed refund is the whole price, returned by the method you paid with.
- No plan renews automatically, so there is never a charge to cancel.
Find your situation
| What happened | Outcome |
|---|---|
| A supported device shows no picture at all, after the matching setup guide and a session with support | Full refund |
| Playback keeps stalling after support has switched servers and adjusted the player and decoder | Full refund |
| A channel that the channel list showed when you bought is absent from your login | Restored, or a full refund if it cannot be |
| Everything works, but you no longer want the plan | No refund |
| You ask for the first time after the 7 days | No refund |
| The trouble comes from your own internet connection or from a device none of the guides cover | No refund, though support still helps |
| The login was closed for breaking the terms | No refund |
| The service works, but your listening has not improved as fast as you hoped | No refund: the guarantee is about the service working, not about learning results |
| A renewal, or a later term on a login that has already worked | Not covered |
The 7-day window
Day one begins at activation, the moment your login first works, which normally comes in under 15 minutes after the payment is confirmed. Neither your first message nor the payment itself starts it. A request made within those 7 days stays inside the guarantee even if working through the fault takes longer.
Why support tries a fix first
The usual culprits are small: a server address with one character wrong, a decoder switch in the player, a television a long way from the router. Support works on the fault with you in that conversation, because a fix gets you watching sooner than a refund would. If you would rather try alone first, the page for when PRORANKTV is not working lists the common causes. When a fault cannot be fixed, the refund is not held back.
How to ask, in one message
- From the phone you ordered with, if possible, open a WhatsApp chat with +212 663 813 479.
- Write “refund request” and your username.
- Name the device and the player app, and describe what the screen shows. A screenshot or a phone photo of the error spares you a second message.
- Say roughly when the problem began.
How the money comes back
Once support agrees that a fault cannot be fixed, you get the full price back by whichever payment method you used, in no more than 5 business days. The login stops at that point. Nothing is deducted for the days you already had.
Trying before paying
The way never to need this page is a PRORANKTV free trial: 24 hours, no payment, your own screen and your own connection. Open the channels in the language you are practicing, watch a bulletin at the hour you would normally sit down, and check that the program guide fills in.
Renewals and later terms
The guarantee belongs to your first purchase. A renewal, or a second term bought for a login that has already worked, is not refundable, because by that point you have watched the service working at home.
Nothing to cancel
There is no subscription running in the background. Each term is paid once and never renewed for you, so the only way to be charged again is to order again in the chat. What happens on the last day of a term is described in the subscriber terms.
If a passage on this page leaves you unsure how it applies to you, quote its heading in a WhatsApp message to the PRORANKTV team on +212 663 813 479, or leave the question on the PRORANKTV contact page. Answers come back in writing.